Order information

Hours of business:

Monday - Friday 9.00 am - 5.00 pm
(Closed Public Holidays)

Postage:

A postage and packaging charge will be added to each order. All orders are sent out by courier. Charges are:
- New Zealand wide $7.50
- Australia $19.50
- Rest of World - Please contact us for costs

Please allow approximately 5 working days for delivery within New Zealand, and up to 14 days for overseas delivery. If there is a change to this timeframe we will contact you.

Payment:

We accept bank transfer and Visa and MasterCard.

Bank transfer: This option is available on the shopping cart and we will email you our bank account details on completion of your order. Please quote the Shopper ID number that is on the order confirmation emailed to you.

Credit cards: Payment is made using PayMate Express. Since 2001 PayMate Express has been used by sellers in 37 countries for safe trading online for payments using Visa and MasterCard. Now recommended by Trade Me. Order details are sent over a Secure Server for your protection.

Prices:

Prices are in New Zealand dollars and processed in New Zealand dollars, and include GST. You may convert the price to your currency by using the XE currency calculator.

Returns and exchanges:

It is important to us at Spooner Boards that you are 100% happy with your purchase and we are more than happy to do returns and exchanges within 14 days from receipt of goods for a full refund of the purchase price. Goods must be unused and in original condition. Shipping and handling fees are not refundable on all returns, this also includes returns due to manufacturing fault. Re-shipping charges will be applied in the case of exchanges unless the exchange is due to an error on our part.

Privacy:

We are committed to ensuring the privacy of our visitors and customers. Under no circumstances will your data including email addresses be given to any third parties.